Riyadh Air AI is set to redefine commercial aviation by integrating agentic AI across its operations. The airline, designed from the ground up, will launch its first commercial flights in early 2026. Consequently, Riyadh Air AI aims to deliver a fully AI-native travel experience, enhancing both employee and passenger journeys.
The partnership with IBM will leverage IBM Consulting’s expertise, extensive partner network, and watsonx Orchestrate platform. Together, the companies will build an airline free from legacy systems. As a result, operations will be highly adaptive, streamlined, and fully integrated with AI capabilities.
Mohamad Ali, senior vice president at IBM Consulting, said Riyadh Air AI establishes a new blueprint for modern enterprises. He emphasized that embedding AI into the airline’s foundation allows proactive and personalised service for passengers and employees alike.
Riyadh Air AI will use generative and agentic AI to transform interactions between technology and human service. For employees, the airline will implement a chat-first digital workplace, simplifying HR processes. Additionally, Riyadh Air AI plans to double its workforce to support expansion while enhancing operational efficiency.
Passengers will benefit from AI-powered mobile applications and proactive concierge features. IBM watsonx Orchestrate will anticipate passenger needs, while AI-driven voice bots and agent-assist tools will provide personalised customer support. This ensures travellers receive timely, relevant, and human-centric assistance at every stage of their journey.
Adam Boukadida, CFO of Riyadh Air, highlighted the strategic choice to avoid legacy technology. Instead, the airline is building on AI platforms that define the next decade of aviation. He noted that Riyadh Air AI’s approach will enhance service quality and operational agility simultaneously.
The partnership will expand Saudi Arabia’s air connectivity to over 100 destinations by 2030. Furthermore, millions of travellers will experience the benefits of AI-driven, highly personalised service. Analysts suggest that Riyadh Air AI could set a global benchmark for AI adoption in commercial aviation.
Overall, Riyadh Air AI demonstrates how aviation can integrate cutting-edge technology without compromising human-centric service. By combining generative AI, agentic intelligence, and strategic workforce planning, the airline is positioned to lead the next wave of aviation innovation.
